Voice enabled chatbots are basically digital assistants that hear, perceive and respond to your voice inputs. For example, Siri and Google Alexa are voice assistants who read your voice input, analyze the task to be done and respond to you with relevant answers. These conversational interfaces understand natural language as they use NLP and NLU, and are trained to respond in natural language as well.

Voice is an obvious easier method of communication for humans than texting. It’s informal, intuitive and quick. This provides a natural flow to process during the interactions, perhaps giving more mobility to employees. It’s predicted that by the year 2020, 50% of searches will be voice-based. About every 1 in 5 teens plan to purchase a voice-enabled device within the next year. Hence, the demand for voice chatbots is increasing, while also satisfying customer’s needs at the same time.